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Telefundraising Executive

Vacancy Details

Salary: £8.75 per hour
Location: Central Office
Region: South East
Job Type: Casual
Category: Casual
Closing Date:
Date Posted: 07/05/2019
Reference: 0000007860


Here at Guide Dogs for the Blind Association we are looking for Telefundraising Executives to work with us on a casual basis at our Central Office location in Burghfield Common.

This is an exciting opportunity to work in a growing and fulfilling environment. The role involves:

-    Making Telefundraising calls to supporters and potential supporters
-    Achieving targets on number of contacts, dials, response and value
-    Achieving targets on email capture and quality control.
-    Be the voice of the charity, and passionately deliver the vision, aim and purpose to our supporters, whilst maintaining a minimum complaint level
-    Contribute to the Telefundraising plan and assist the Telefundraising Manager and Team Supervisor on tasks as required.

Full training, coaching and support will be given, however, experience in customer service, sales or call centre background is essential.

Key requirements for this role include but are not limited to;

-    Call Handling Experience
-    Confident, with a friendly and professional manner both in person and on the phone
-    Create good relationships with each donor on the phone
-    Ability to work alone and in a team
-    Ability to follow scripts and deliver our message in a polite and professional way whilst adhering to fundraising standards
-    Target driven and self-motivated
-    Eligibility to work in the UK

Working Hours – Monday to Thursday 12pm to 8pm, Friday 11am to 7pm (this includes 1 hour for breaks/lunch)

Location – Central Office, Burghfield Common. There is free parking on site with a bus stop a short walk away

-    Short term or ongoing basis
-    Immediate start
-    Monthly Pay
-    Holiday accrued
-    Individual & Team Incentives
-    Café on site

If shortlisted, the interview will consist of two stages; a telephone interview and a half day working interview.

Due to the nature of our organisation there are frequently dogs on site. Therefore you must be comfortable with dogs in the work place.

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to fully share this commitment.


Salary: £8.75 per hour
Contact Name:
Email Address:

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